Privacy policy | Easy Teams

Privacy policy

Below is a description of how we collect, use, and deal with the information, including personal information, which you provide us with, and which is generated as a part of the contract that is formed when you use our services and products. easy pbx AB, registration number 556908-0483, is the data controller and responsible for how the processing and handling of personal data is carried out.

Processed information

“Customer Data” is Personal Data connected to the Service – e.g. name, address, email, telephone number and social security number. It also includes information about which Service you use, and how you use them, order, user-ID, password and other information you have left when you have been in contact with us.

“Traffic Data” is Personal Data connected to what happens when you use our Services. Traffic Data is used with the objective to send electronic messages though an electronic communications network when you use the Services. The Traffic Data is also used to invoice your use of the Services, and for instance shows who you have communicated with, the time that the communication started and ended, the duration of the communication and what networks was used.

Processing purpose

The information about you collected, and generated when our services are being used, are handled in accordance with the General Data Protection Regulation (GDPR) and the Swedish supplementary data protection act and for the following purposes:

  • To fulfil obligations within current contracts for the delivery of services and products.
  • To provide service information and updates.
  • To evaluate, develop and improve our services, products and offerings.
  • To administer and customize your visit and access to selected parts of our online services.
  • To deliver direct marketing material.
  • To implement marketing and customer analysis.
  • To fulfil our obligations under the law.

Information disclosure

Under the following circumstances, we may share information about you:

  • For employees, subcontractors and other companies that easy pbx AB cooperates with, to provide our services and products.
  • For companies that easy pbx AB partners with to provide offers and other promotions for products and services that may interest you.
  • easy pbx AB may also use and share aggregated information and statistics to monitor our services. Such aggregated information does not include information that can be used to identify any specific individual. easy pbx AB may also use and share aggregated information and statistics to monitor our services. Such aggregated information does not include information that can be used to identify any specific individual.

Recipients of Personal Data and transfers to third countries outside the EU.

In our capacity as Data Controller, we may assign the processing described above to a partner or supplier, e.g. Zendesk Inc (ticketing system), FrontApp Inc (E-mail system). Such processing will not be made for other purposes than as described above. Some partners and suppliers may have parts of their businesses in countries outside the EU/EEC (so-called Third Countries). Transfer is only made to such countries that offer an adequate level of data protection according to the EU Commission, or if the supplier has a legally binding and enforceable instrument that guarantees the safety of the Personal Data.

Information protection and access to personal data

easy pbx AB takes appropriate technical and organizational security measures, consistent with industry standards, to ensure that all personal data processed, are protected from unauthorized access. A limited proportion of employees have access to information about you and handling of the information is regulated. All those employees have entered into secrecy agreements.

Rights to Access to Personal data

You have the right to obtain from easy pbx AB confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to the personal data and the following information:
(a) the purpose/s of the processing;
(b) the categories of personal data concerned;
(c) the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries;
(d) where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
(e) the existence of the right to request from easy pbx AB rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing;
(f) the right to lodge a complaint with a supervisory authority;
(g) where the personal data are not collected from you, any available information as to their source;
(h) the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing. Where personal data are transferred to a third country or to an international organisation, you have the right to be informed of the appropriate safeguards pursuant to Article 46 of the GDPR relating to the transfer.

Right to Rectification etc.

easy pbx AB is aiming at processing only personal data which is correct and that it is updated.

Rectification

You have the right to obtain from easy pbx AB, without undue delay, the rectification of inaccurate personal data concerning you.

The right to be forgotten

You have the right to obtain from easy pbx AB the erasure of personal data concerning you without undue delay and easy pbx AB has the obligation to erase personal data without undue delay inter alia when the personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed.

Restriction of processing

You have the right to obtain from easy pbx AB restriction of processing inter alia when the accuracy of the personal data is contested by you, when the processing is unlawful and you oppose the erasure of the personal data and requests the restriction of their use instead or when easy pbx AB no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defence of legal claims.

Data portability

You have the right to receive the personal data concerning you, which you have provided to easy pbx AB, in a structured, commonly used and machine-readable format and have the right to transmit those data to another data controller without hindrance from easy pbx AB where the processing is based on consent or on a contract or the processing is carried out by automated means.

Profiling

You have the right to object to processing of personal data concerning you based on automated decisions and/or profiling. This shall not apply if the decision is necessary for entering into, or performance of, a contract between you and easy pbx AB or follows from a legal obligation.

Right to lodge a complaint

You have the right to lodge a complaint with the supervisory authority. [In Sweden the Data Inspection Authority].

Data Processing Agreements

easy pbx AB cooperates with other companies which process Personal Data on behalf of easy pbx AB. easy pbx AB uses only data processors that provide sufficient guarantees that they implement appropriate technical and organisational measures in such a manner that processing will meet the requirements of the GDPR and ensure the protection of the rights of all data subjects concerned.

Processing by a data processor is governed by a contract that is binding on the data processor with regard to easy pbx AB and that sets out the subject-matter and duration of the processing, the nature and purpose of the processing, the type of personal data and categories of data subjects and the obligations and rights of easy pbx AB.

Cookies

easy pbx AB uses cookies to make it easier for you to receive the correct content when visiting us online, for example when shopping online, items put in a basket will remain there until you leave our web site. Also, easy pbx AB uses cookies to keep statistics of how the web site is used.

A cookie is a text file that is saved on your computer. This cookie contains no personal information. Cookies are used to give visitors access to various functions. In a cookie, it is possible to see a users Internet browsing.

Marketing opt out

If you do not want to receive marketing/advertising material from us, or companies that we cooperate with, you must notify us in in writing.

The notification is to be sent to:
easy pbx AB
Industrivägen 1
17148 Solna

Contacting us

Should you have any questions about the processing of your personal data you can contact us at:
easy pbx AB
Industrivägen 1
17148 Solna

E-mail: info(a)easytelefoni.se